1.Introduction
We operate the website www.raisail.com.
This Privacy Policy informs you of our policies regarding the collection, use, storage, disclosure and protection of personal data when you visit our Site, use our services, submit inquiries or request quotations.
This policy applies to all visitors, users and customers of our Site. By accessing and using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Site.
2.Personal Data We Collect
We may collect the following personal information from you:
– Contact & Inquiry Information: Your full name, email address, phone number, company name, job title, company address, sample delivery address, inquiry details and product preferences when you submit an inquiry or request a quotation.
– Sample Payment Information: We do not store your full credit card details. Payment information is processed securely by our third-party payment providers such as PayPal and Stripe for sample orders.
– Website Usage Data: IP address, browser type, device information, page visits, referral links, time spent on pages, and other analytics data collected via cookies and similar tracking technologies.
– Marketing Data: Your email address if you subscribe to our newsletter, including your preferences for receiving promotional emails about eyewear, sunglasses and new product releases.
3.How We Use Your Personal Data
We use your personal data for the following purposes:
- To process your inquiry, provide quotations, arrange sample orders and handle related business communication.
- To verify your identity and prevent fraud on sample transactions.
- To respond to your questions, quotation requests and customer service requests.
- To send quotation updates, sample shipping notifications and important service messages.
- With your consent, to send marketing newsletters, promotions and new product announcements. You may unsubscribe from marketing emails at any time.
- To analyze website traffic, improve our website functionality, products and user experience.
- To comply with legal obligations, tax requirements and dispute resolution.
4.Sharing Your Personal Data
We will **not sell your personal data** to third parties.
We may share your data only with trusted service providers necessary to operate our business:
– Payment processors (PayPal, Stripe) to handle sample payment transactions.
– Logistics and shipping providers to deliver samples if sample orders are confirmed.
– Analytics providers (Google Analytics) to analyze website traffic.
– Email service providers to manage newsletter subscriptions.
– Legal authorities: We may disclose personal data if required by law, court order or to protect our legal rights.
All third-party processors are required to protect your personal data under applicable privacy laws.
5.Cookies
Our website uses cookies and similar tracking technologies.
Cookies are small text files stored on your device to recognize returning visitors, remember preferences and collect analytics data.
You can adjust your browser settings to refuse cookies. However, disabling some cookies may affect website functions such as inquiry form submission.
For visitors from the European Union and United Kingdom, cookie consent will be requested on your first visit.
6.Data Retention
We keep your personal data only as long as necessary for the purposes collected:
– Inquiry & business contact data: Retained for the period required for quotation communication, sample arrangement and satisfy tax and legal record requirements.
– Marketing email data: We keep your email until you unsubscribe.
– Analytics data: Stored in accordance with Google Analytics data retention settings.
7.Your Rights (GDPR / CCPA)
If you are a resident of the European Economic Area, United Kingdom or California, you have the following rights:
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete personal data.
- Right to erasure (“right to be forgotten”): Request deletion of your personal data, subject to legal exceptions.
- Right to restriction of processing: Request limitation of how we process your data.
- Right to data portability: Receive your data in a machine-readable format.
- Right to object: Object to processing for marketing purposes at any time.
- Right to opt out of sale of personal information (California residents).
To exercise any of these rights, please send your request to info@raisail.com. We will verify your identity before processing your request.
8.International Data Transfer
Our entity is located in China. Your personal data may be transferred to and processed outside of your country of residence, including countries with different data protection laws. We will take appropriate safeguards to protect your personal data during such transfers.
9.Data Security
We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration or disclosure. No online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
10.Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 16 years old. If you believe we have collected data from a child, please contact us immediately.
11.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Continued use of our Site after updates means you accept the revised policy.
12.Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: info@raisail.com
Company Name: Raisail
